Customer experiences are our specialty, so rest assured that every aspect of the selection
process will be a seamless one. If you don’t see your question listed, give us a call at 281.900.0900
or shoot us an email at [email protected]
What rentals are available through House of Hough?
We rent out specialty table linens, napkins, charger plates, runners and chair treatments.
Does House of Hough have an order minimum?
We do not have an order minimum! For example, you can place an order for just one linen or maybe you're needing only napkins and that is not a problem at all!
Can I get a swatch of the linen I chose?
Absolutely! Just ask any HOH Team Member and we can arrange it for office pick up or to send it via mail service.
Can I buy House of Hough products?
Unfortunately, we do not sell our products, we are rental only.
How long can I rent out the items?
Rental periods vary, but items are typically available for a rental period of up to 3 days, with weekly rental prices available as well. Please contact a House of Hough Sales Consultant for more information.
What options do I have to retrieve my rentals?
Client Pick-up: Clients can pick up the rented items from the House of Hough warehouse the day before the event and return them the day after.
- In the case that the event is on a Saturday or Sunday, clients can pick up the order the Friday before and return the Monday after.
Full delivery (Greater Houston Area only)**: This includes HOH crew delivery, installation and breakdown of all the items rented from HOH.
Drop off/Pick up**: You may select for HOH to drop off and/or pick up your linen order (as long as it’s within our delivery zone). When selecting this option no installation or breakdown is included.
Shipping: Shipping is now available to all contiguous states! More details on shipping orders can be found in the “Shipping” section below**.
**Exclusions apply. Please ask your Sales Consultant if your venue qualifies for drop off/pick up and/or full delivery services. Additionally, certain items may not be eligible for shipping.
Can we request a custom size linen?
We love custom orders! While we are excited at the opportunity to bring something new and exciting in for your event, we do ask that linen sizing is kept within the industry standard sizing we already offer. We will make every effort to make sure that the linen selected is the best fit for your table.
Can the 7% Order Processing fee be removed from my Will-Call/Pick up order?
The 7% order processing fee is on all pick-up orders and cannot be removed. This fee helps us ensure seamless handling and meticulous attention to detail in preparing your order for pick up.