Have Questions?

Customer experiences are our specialty, so rest assured that every aspect of the selection process will be a seamless one.

If you don’t see your question listed, give us a call at 713.714.4160 or shoot us an email at info@houseofhough.com

Rental Information

We rent out specialty table linens, napkins, charger plates, runners and chair treatments.

We do not have an order minimum! For example, you can place an order for just one linen or maybe you’re needing only napkins and that is not a problem at all!

Absolutely! Just ask any HOH Team Member and we can arrange it for office pick up or to send it via mail service.

Unfortunately, we do not sell our products, we are rental only.

Rental periods vary, but items are typically available for a rental period of up to 3 days, with weekly rental prices available as well. Please contact a House of Hough Sales Consultant for more information.

Client Pick-up: Clients can pick up the rented items from the House of Hough warehouse the day before the event and return them the day after.

  • In the case that the event is on a Saturday or Sunday, clients can pick up the order the Friday before and return the Monday after.

Full delivery (Greater Houston Area only)**: This includes HOH crew delivery, installation and breakdown of all the items rented from HOH.

Drop off/Pick up**: You may select for HOH to drop off and/or pick up your linen order (as long as it’s within our delivery zone). When selecting this option no installation or breakdown is included.

Shipping: Shipping is now available to all contiguous states! More details on shipping orders can be found in the “Shipping” section below**.

**Exclusions apply. Please ask your Sales Consultant if your venue qualifies for drop off/pick up and/or full delivery services. Additionally, certain items may not be eligible for shipping.

We love custom orders! While we are excited at the opportunity to bring something new and exciting in for your event, we do ask that linen sizing is kept within the industry standard sizing we already offer. We will make every effort to make sure that the linen selected is the best fit for your table.

The 10% order processing fee is on all pick-up orders and cannot be removed. This fee helps us ensure seamless handling and meticulous attention to detail in preparing your order for pick up.

Appointment Information

Our website allows you to create a wishlist and request a quote, Click here to start your order now!

We recommend making an appointment prior to coming in to make sure we have an Event Consultant available to meet with you and help you throughout your linen consultation. But don’t worry, we won’t turn you away if you walk in! We just want to make sure you have the best experience, and walk-ins may experience slight wait times.

Typical appointments are between 30 minutes and 1 hour depending on your linen needs and size of the event. The more prepared you are, the more streamlined the appointment can be.

In order to book an appointment at House of Hough, you must have a venue and date already booked for your event. We also recommend having a rough guest count, color palette, and table sizes, if possible.

Having a date and venue allows us to check on availability of your favorite rentals based on your desired date and table sizes so that you may have the most accurate information.

Absolutely! We do ask to limit the number of your bride tribe or groom squad to no more than 5 people to ensure a great experience.

Our out-of-town clients (or if your schedule does not allow you to come in person) now have the option to choose a virtual appointment with a Sales Consultant where you can discuss your colors, inspiration photos and specific look via video or phone call. After which, you will be able to view linen options that best fits your look.

Life happens! We understand that sometimes things get in the way of making it to your appointment on time. We ask that you give us a courtesy call to let us know. Any appointments running more than 15 minutes late may need to be rescheduled.

General Information

Delivery fees will vary based on distance to your delivery address from our warehouse. Please contact your event consultant for more details.

There is a 12% damage waiver applied to each order which covers damages (which can be fixed) and stains up to 15% of your total rental order. If your damages/stains on our products exceed that 15% then you will be contacted to replace the item(s) that are damaged. Please note, the damage waiver does not cover lost items or unrecoverable items.

To replace any damaged or lost items, the client will be charged a fee that is three times the rental cost.

Yes! For an additional fee, we can setup and break down the items you rent from us.

Unfortunately, no they can not set up or break down anything that does not come from the House of Hough warehouse.

If the rental items are not returned by the date on the contract a $100 per day late fee will be added and charged to the card on file.

We accept cash, checks, or all major credit cards, and unfortunately cannot accept bank transfers at this time. A 3% processing fee will be applied to all credit card payments.