House of Hough, LLC (“House of Hough”) appreciates the opportunity to serve you, our valued Client (“Client”). Please carefully read the following rental conditions which, in addition to the itemized invoice, form the Rental Agreement and which you, as Client, agree to by virtue of placing your order with House of Hough.
Payment Terms
House of Hough requires a non-refundable 50% retainer at the time the order is confirmed. This 50% retainer will only be refunded if cancellation occurs within 24 hours of the initial booking and only applies to non-custom orders.
A 100% non-refundable retainer is required for all custom orders.
Any final balances owed are due 2 weeks (14 days) prior to the event date. House of Hough is unable to begin processing any orders until final payment has been received.
House of Hough accepts cash, check, or credit card (Visa, Mastercard, Discover, and American Express). A credit card on file is required for all rental orders. If no other payment method has been provided by the final payment date, the Client agrees that all final charges will be made to the default credit card. No checks will be accepted as a form of payment past the 2 week deadline.
Custom Orders
A 100% non-refundable retainer is required for all custom orders. Custom orders cannot be cancelled, changed or decreased once a custom order has been placed. Custom order increases will be subject to availability and may be available on a case by case basis.
Order Changes
Changes in items rented or quantity of items rented can be made until 2 weeks (14 days) prior to the event date. Any change in quantity or item is subject to availability.
No changes or decreases are allowed to be made on custom orders.
Rental Order Details
All Order Details must be finalized and confirmed by the Client with House of Hough 2 weeks (14 days) prior to the event date. Order Details should include all of the following (if applicable): Final Count, Final Payment, Final Diagram, Verification of Delivery Address, Ballroom/Event Space Name, Shipping Address, Installation and Breakdown Times, and Day-of Contact Information.
Client will be responsible for all costs incurred by House of Hough due to Client’s ordering errors, such as incorrect date of event, incorrect address, color, quantity, or sizes, etc. No refunds will be issued for any unused or unopened items, or for any decreases after the two week deadline has passed
Client agrees that House of Hough shall not accept responsibility of any claims of damages or short quantity once rental items have been used by the Client. It is the Client’s responsibility to inform House of Hough of any damages or shortages prior to rental items being used.
Once delivery and/or set-up services are completed the rental items will be the sole responsibility of the client until they arrive back at the House of Hough warehouse. Any loss which occurs between delivery and/or set-up and return and/or pick-up will be the sole responsibility of the Client.
Local Pickup and Return
Clients have the option of placing a rental order and picking it up locally from the House of Hough warehouse located at 1025 West 25th Street, Houston, Texas 77008 instead of choosing installation or shipping. When choosing this option the client will be charged an Order Processing Fee of 7%.
Orders will be available for pick up on the pick up date indicated on the rental invoice and must be returned by the end of business on the indicated day-of return.
When returning the linens House of Hough asks that you ensure they are completely dry and free of any food particles and/or debris. They should not be placed in plastic bags but rather directly in the canvas bags provided by House of Hough.
Local Delivery and Installation
House of Hough offers delivery and installation within the greater Houston area at an additional fee, determined by delivery location.
It is the Client’s responsibility to have a representative of their choice on site during installation to verify that the installed items match the counts on their contract. Otherwise, all items installed will be verified and documented by House of Hough staff.
No extra items will be left at the facility. If additional items are needed, the client must contact the Office to coordinate with a House of Hough sales representative. The client agrees to cover any cost incurred due to last minute additions or changes and/or deliveries.
Shipping
House of Hough offers shipping services within the United States and rates will be calculated at a UPS/Fedex Ground Rate or Air Rate when applicable (e.g. Hawaii, Alaska). Expedited shipping options are available upon request.
House of Hough estimates the date of arrival for the rental items to be 2 days prior to the event date, however this is not guaranteed. The shipment will include all rented items, a copy of the Client’s order, a return label, and a return duffle bag.
Client is responsible for confirming quantities and condition of all rental items upon receipt and for verifying the quantities and condition of all rental items returned to House of Hough at the conclusion of the rental period. If any of the rental items arrive incorrectly and/or damaged, the Client must contact House of Hough prior to the event so House of Hough can attempt to rectify the problem.
House of Hough is not responsible for any delivery delays or delivery mistakes caused by the carrier.
When returning the linens House of Hough asks that you ensure they are completely dry and free of any food particles and/or debris. They should not be placed in plastic bags but rather directly in the duffle bag provided by House of Hough. Any unreturned duffle bags will result in a charge of $50.00.
Late Returns
If the rental order is not returned to House of Hough by the return deadline, whether it is a local order or a shipping order, a late fee of $100 per day will be charged to the Client. All charges due to late returns will be charged to the Client's credit card on file or other accepted form of payment to be paid immediately upon receipt.
Missing Items
If an item/items rented by the Client is not returned to House of Hough then a replacement fee equal to three (3) times the rental rate for each rental item will be incurred. Replacement fees will be calculated based on full rental prices, not negotiated or discounted prices.
In the event of damages or shortages, you will be notified by a House of Hough representative within two (2) business days following the date rental items are picked up/ returned. It is the Client's responsibility to return shortages to House of Hough within 2 days of notification. If linens are not returned, replacement charges will be processed.
All charges due to Damaged or Missing items will be charged to the client's credit card on file or other accepted form of payment to be paid immediately upon receipt.
Damage Waiver & Replacement Charges
The Damage Waiver provides protection from wax, burns, tears, holes or permanent stains from food, wine, mold, mildew or any other substance. The Damage Waiver will cover damages for up to 15% of rental items. If more than 15% of the rental items (per category) are returned with irreplaceable damage, the Client agrees to pay a Replacement Fee of three (3) times the rental price of each rental item. Damaged rental items are property of House of Hough. Client agrees that House of Hough retains ownership of damaged linen and payment of replacement charges is not a purchase by Client of the damaged linen. This Damage Waiver will not protect against loss of any rental items.
Cancellations
In the unfortunate event of a cancellation of the event covered by this contract by the Client, all funds paid to House of Hough will be forfeited and nonrefundable. If cancellation occurs within 2 weeks (14 days) prior to the event, full rental charges will apply and all unpaid amounts will be immediately due in full. Client agrees that such amounts will be charged to the credit card on file and/or billed to the client. Any cancellation must be made known to House of Hough in writing or through the website portal.
Dye Lot Variation
A slight color variation may occur due to different dye lots from fabric wholesalers and/or due to normal use and wash of the linens. Aside from custom orders, our inventory consists of rental items and may therefore have small imperfections. Imperfections found in rental items shall not be considered a breach of this Agreement.
Client Assistance
Office Hours
Monday through Friday
9am to 5pm Central Time.
Main Office Number
281-900-0900
Local Houston Orders
Global Orders
Remedies and Forfeiture Due to Non-Payment
Should any payment due House of Hough lapse beyond agreed upon due dates, all previous payments made to House of Hough will be forfeited and otherwise made non-refundable. At this point the event date and rental property will be subject to rebooking for other clients of House of Hough.
In addition to any and all other remedies afforded House of Hough at law and in equity, if Client defaults in this agreement by failing to perform any provision, term, or condition herein – including but without limitation, the failure to make agreed upon monetary payments to House of Hough when such payments are due – House of Hough may terminate this agreement by providing written notice to client.
Said notice shall provide with sufficient detail the nature of the default, and the party receiving such notice shall have 48 hours from their receipt of such notice to cure such default to the satisfaction of House of Hough. Likewise, unless otherwise waived by House of Hough, any failure to cure such default within the time period described by said notice of default shall result in the automatic and
irrefutable termination of this agreement, and all funds previously paid to House of Hough will be forfeited and otherwise made non-refundable.
Entire Agreement
This document contains the entire agreement between the Client and House of Hough, and there are no promises, conditions, or agreements in any other form – whether written or oral – concerning the subject matter of this agreement. Likewise, this agreement supersedes any prior written or oral agreements made between the Client and House of Hough.
Severability
Should any provision of this agreement in time be held invalid or unenforceable for any reason whatsoever, the remaining provisions herein shall be otherwise held valid shall remain enforceable.
Indemnification
Client will indemnify House of Hough against any claim, action, damages, and liability, including attorney’s fees, arising or connected with Client’s use and possession of the rental property or Client’s use of our rental service.
Force Majeure Clause
House of Hough shall not be deemed in default hereunder if normal business operations become commercially impractical, or if performance of any of House of Hough’s obligations hereunder are delayed or becomes impossible or commercially impractical, or if the conditions for such performance are made hazardous, for any reason (a) beyond reasonable control; (b) that could not reasonably have been expected to have taken the occurrence into account at the time of executing this Agreement; and (c) that could not reasonably have avoided or overcome the effects of. House of Hough will be presumed to have established the conditions described above in the event Client reschedules or cancels the Event, or in the occurrence of any force majeure event affecting House of Hough, the Client, the Carrier Company, the venue and/or any vendors for the Event, including, without limitation: acts of God; natural disaster or inclement weather conditions such as but not limited to violent storm, cyclone, typhoon, hurricane, tornado, blizzard, earthquake, volcanic activity, landslide, tidal wave, tsunami, flood, damage or destruction by lightning, or drought; government intervention; acts of war (whether declared or not); riot; civil commotion or disorder, mob violence, or act of civil disobedience; fire or explosion; accident; sabotage or terrorist act; plague, epidemic, pandemic, outbreaks of infectious disease or any other public health crisis, including quarantine or other employee restrictions; transportation failure, disruption or delay; governmental or court ordered laws, regulations, requirements, lockdowns, shutdowns, orders or actions; curfew restriction; shortage or inability to obtain critical material or supplies; injunctions or restraining orders; labor strike(s); technical failures; or other causes of a similar or different nature beyond the reasonable control of House of Hough.
Amendment
House of Hough reserves the right to update and amend these terms and conditions at any time and without notice. It is the Client’s responsibility to check for updates upon each use of the website.
Governing Law
This agreement shall be construed in accordance with the laws of the State of Texas, and venue shall properly lie in Houston, Harris County, Texas. In the event of any dispute concerning the terms of this agreement, client, and any party presenting any grievance in accordance with this agreement agree to resolve any such dispute through professional arbitration, with the final decision of the arbitrator or arbitration panel legally binding and conclusive as to all parties.