Have Questions?

You can now place your order online without having to come in for an appointment!

Our new portal feature allows you to create an account, create a wishlist, request a quote, and keep track of your order status! Click here to start your order now!

Does House of Hough accept appointment walk-ins?

We recommend making an appointment prior to coming in to make sure we have a Sales Consultant available to meet with you and help you throughout your linen consultation. But don’t worry, we won’t turn you away if you walk in! We just want to make sure you have the best experience, and walk-ins may experience slight wait times.

How long are appointments? (virtual & in-person)

Typical appointments are between 30 minutes and 1 hour depending on your linen needs and size of the event. The more prepared you are, the more streamlined the appointment can be.

What information should I have for my appointment? (virtual & in-person)

In order to book an appointment at House of Hough, you must have a venue and date already booked for your event. We also recommend having a rough guest count, color palette, and table sizes, if possible.

Why do I need my date and venue selected before coming in for my appointment?

Having a date and venue allows us to check on availability of your favorite rentals based on your desired date and table sizes so that you may have the most accurate information.

Can I bring additional people to the appointment with me?

Absolutely! We do ask to limit the number of your bride tribe or groom squad to no more than 5 people to ensure a great experience.

What is a virtual appointment?

Our out-of-town clients (or if your schedule does not allow you to come in person) now have the option to choose a virtual appointment with a Sales Consultant where you can discuss your colors, inspiration photos and specific look via video or phone call. After which, you will be able to view linen options that best fits your look.

What do I do if I am running late?

Life happens! We understand that sometimes things get in the way of making it to your appointment on time. We ask that you give us a courtesy call to let us know. Any appointments running more than 15 minutes late may need to be rescheduled.