Have Questions?

How do I place a shipping order?

Shipping orders can be placed through our website using the link here to select the items you need. Or you can email us at [email protected] to place your order.

Which rental items are eligible for shipping?

We can ship any of our rental inventory except charger plates.

Do napkins come pre-folded for shipping orders?

Napkins do not come pre-folded, however, we will press them and neatly package them for you. If you would like us to fold your napkins we’d be happy to add this to your order for a small service fee.

What is the return process?

Our team will send you specific return instructions and a return label(s) in each package you receive. All you’ll have to do is follow the instructions, pack up the linens and drop them off to your nearest UPS or FedEx (depending on which delivery service is used).

Where do you ship?

We now ship Nationwide!! To 48 contiguous states.

Which carrier do you use to ship?

We currently use UPS for all of our shipping needs.

What is the cost of shipping?

Shipping costs may vary from order to order. It is dependent on the weight of the linens/napkins selected and how many packages are being shipped out. Please reach out to a House of Hough Sales Consultant at [email protected] for additional questions or information regarding shipping costs.

When does my order have to be placed in order to receive it on time?

Shipping orders need to be confirmed and paid in full no later than 8 business days before your event date in order to be processed and shipped on time. Please note, last minute orders may be subject to rush fees. We encourage our clients to plan accordingly; the sooner we get your order the better.

When will my shipping order arrive?

Shipping orders need to be confirmed, finalized, and paid in full prior to being shipped from our warehouse. We aim for orders to be delivered within 48 hours prior to your event, with shipments being mailed out according to the event date listed on your contract.

What happens if my order does not arrive in time for my event?

While we cannot anticipate any carrier issues or delays, we will make every effort to ensure that your order will arrive on time.