Have Questions?

How do I place a shipping order?

Shipping orders can be placed through our website using the link here to select the items you need. Or you can email us at [email protected] to place your order.

Which rental items can you ship to me/are eligible for shipping?

We can ship any of our rental inventory except charger plates.

Do napkins come pre-folded for shipping orders?

Napkins do not come pre-folded, however, we will press them and neatly package them for you. If you would like us to fold your napkins we’d be happy to do so for a small service fee. Reach out to your sales consultant for more details on the napkin fold fee.

What is the return process?

Our team will send you specific return instructions and a return label(s) in each package you receive. All you’ll have to do is follow the instructions, pack up the linens and drop them off to your nearest UPS or FedEx (depending on which delivery service is used).

Where do you ship?

We now ship Nationwide!! To 48 contiguous states.

Which carrier do you use to ship?

We currently use UPS for all of our shipping needs.

What is the cost of shipping?

Shipping costs may vary from order to order. It is dependent on the weight of the linens/napkins selected and how many boxes are being shipped out. Please reach out to a House of Hough Sales Consultant at [email protected] for additional questions or information regarding shipping costs.