How are delivery fees calculated?
Depending on where your venue is located, delivery fees can be anywhere between 24% and 35% of your total with a minimum delivery fee ranging between $300 to $500.
What if my guests accidentally damage/stain the linens?
There is a 4% damage waiver applied to each order which covers damages (which can be fixed) and stains up to 15% of your total rental order. If your damages/stains on our products exceed that 15% then you will be contacted to replace the item(s) that are damaged. Please note, the damage waiver does not cover lost items or unrecoverable items.
How much does it cost to replace a damaged or lost item?
To replace any damaged or lost items, the client will be charged a fee that is three times the rental cost.
Do you provide a crew to set up/breakdown the rentals?
Yes! As long as your venue is within our delivery zone, we can have our crew setup and break down the items you rent from us.
Can your crew set up other vendors' products (for example: tables, chairs, menu cards etc.)?
Unfortunately, no they can not set up or break down anything that does not come from the House of Hough warehouse.
What happens if my items are not returned by the date on the contract?
If the rental items are not returned by the date on the contract a $100 per day late fee will be added and charged to the card on file.
What methods of payment does House of Hough accept?
We accept cash, checks, or all major credit cards, and unfortunately cannot accept bank transfers at this time. A 4% processing fee will be applied to all credit card payments.