How do you calculate delivery fees?
Depending on where your venue is located, delivery fees can be anywhere between 24%-30% of your total with a minimum delivery fee ranging between $300-$500.
Is there an extra fee to rent out the items for longer than the allotted number of days?
Yes there is. Please reach out to a House of Hough team member for more information.
What if my guests accidentally damage/stain the linens?
There is a 4% damage waiver applied to each invoice which covers damages (which can be fixed) and stains up to 15% of your total rental order. If your damages/stains on our product exceed that 15% then you will be contacted to replace the item(s) that are damaged. Please note, the damage waiver does not cover lost items.
How much does it cost to replace a damaged or lost item?
To replace any damaged or lost items, the client will be charged a fee that is three times the rental cost.
Do you provide a crew to set up/breakdown the rentals?
Yes! As long as your venue is within our delivery zone, we can have our crew setup the items you rent from us.
Can your crew set up other vendors' products (for example: tables, chairs, menu cards etc.)?
Unfortunately, no they can not set up or break down anything that does not come from the House of Hough warehouse.
What happens if my items are not returned by the date on the contract?
If the rental items are not returned by the date on the contract a $100 per day late fee will be added and charged to the card on file.